Welcome to Pro Tackle Solutions Sales! We’re here to help you with any questions about our fishing gear, shipping, payments, and more. Below you’ll find answers to our most common questions.
About Our Products
What types of fishing products do you offer?
We specialize in a wide range of fishing equipment including:
- Rods (Casting Rods)
- Reels (Casting Reels)
- Lines (Braided, Copolymer, Fluorocarbon)
- Baits (Artificial, Crankbaits, Frogs, Jigs)
- Terminal Tackle (Hooks, Jigheads, Weights)
- Accessories (Scales, Cleaning Products)
Are your products suitable for both freshwater and saltwater fishing?
Yes! We carry products designed for all fishing environments. Many of our lines, reels, and terminal tackle are corrosion-resistant for saltwater use, while our extensive selection of artificial baits works great in both freshwater and saltwater conditions.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods to get your gear to you:
- Standard Shipping ($12.95 worldwide): 1-2 day processing + 10-15 day delivery via DHL or FedEx with real-time tracking
- Free Economy Shipping (orders over $50): 1-2 day processing + 15-25 day delivery via EMS postal service
How long does order processing take?
All orders are processed within 1-2 business days. For fastest processing, place your order by 2PM MST on weekdays for potential same-day processing. Weekend orders ship first thing Monday morning.
Do you ship internationally?
Yes! We ship worldwide to most countries (excluding some remote Asian regions). All international shipments include customs-friendly documentation to help ensure smooth delivery.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, hassle-free checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers. You can shop with confidence knowing your information is protected.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-Day Return Policy. If you’re not completely satisfied with your purchase, simply contact our customer service at [email protected] within 15 days of delivery to initiate a return.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll work quickly to resolve the problem, whether that means sending a replacement or issuing a refund.
Contact Information
How can I contact customer service?
Our fishing-savvy customer service team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3406 Chapmans Lane, Albuquerque, US 87109
From our fishing family to yours – we’re committed to getting you the right gear at the right time. Now get out there and make every cast count with Pro Tackle Solutions Sales!