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At Pro Tackle Solutions Sales, we stand behind our fishing gear as strongly as you rely on your favorite rod and reel combo. If your purchase doesn’t meet your angling expectations, we’ll make it right with our straightforward returns process.

Our Return Policy

You may return most unused items in original condition within 15 days of delivery for a full refund or exchange. Some exceptions apply (see below).

Non-Returnable Items

To protect all our anglers, we cannot accept returns on:

  • Artificial Baits that have been removed from packaging or show signs of use (including Buzz Baits, Crankbaits, Frogs, Jigs, and Jigheads)
  • Hooks and Fishing Weights for hygiene and safety reasons
  • Cleaning Products that have been opened
  • Items marked “Final Sale”

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Pro Tackle Team,

I would like to return the following item(s) from my order #[Your Order Number]:
– [Product Name] (Quantity: X)
– [Product Name] (Quantity: X)

Reason for return: [Please specify – wrong item, defective, changed mind, etc.]
I would like: [Refund to original payment method / Exchange for [Product Name]]

Please provide return instructions.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Return

Once approved, you’ll receive return instructions. Please:

  • Include all original packaging, tags, and accessories
  • Securely package items to prevent damage in transit
  • Include a copy of your packing slip or order confirmation

Step 3: Ship Your Return

Ship your return to:

Pro Tackle Solutions Sales
Returns Department
3406 Chapmans Lane
Albuquerque, US 87109

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Refund Time: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is our mistake

You’ll receive an email confirmation when your refund is processed.

Exchanges

For exchanges of eligible items:

  1. Follow the return process above
  2. Clearly state the replacement item(s) you want
  3. We’ll ship your replacement once we receive the original item
  4. Price differences will be charged/refunded as needed

For faster service, you may place a new order for the replacement item while processing your return.

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return/replacement

International Returns

For international customers (excluding certain Asian and remote areas):

  • Follow the same return process
  • Clearly mark the package “RETURNED GOODS” to avoid customs charges
  • We cannot refund original shipping costs or return shipping costs
  • Refunds will be issued in USD

Need Help?

Our fishing-savvy customer service team is ready to help with any questions about returns or exchanges. Contact us at [email protected] – we typically respond within 24 business hours.

Now get back to what really matters – the water’s waiting and the fish are biting!